Shipping and delivery
This policy explains how current in-stock products are processed and delivered. Delivery availability depends on the item and destination, and a shipping method must be available at checkout for us to accept delivery to that address.
Order processing and dispatch
Current in-stock supplier-backed products are normally processed and dispatched within 3–5 business days after the order is confirmed and payment is authorised. Business days are Monday to Friday, excluding public holidays. If an item has a different lead time, that information should be stated on the product page or communicated before order acceptance.
Where orders are dispatched from
Fun Furniture Collection is a United Kingdom business. Some current products are fulfilled through a specialist supplier and may be dispatched from a fulfilment location outside the United Kingdom. The delivery method and charge applicable to your destination are shown before payment at checkout.
Delivery times
Carrier transit time begins after dispatch and varies by destination, parcel size and delivery service. The available delivery service and any carrier estimate are shown at checkout before payment where available. Unless a different delivery period is agreed with you, orders to UK consumers will be delivered within the period required by applicable consumer law and, in any event, no later than 30 days after the order is concluded.
Oversized furniture and freight delivery
Malawi cane chairs and loveseats are oversized items and ship by freight carrier. Freight deliveries can require additional coordination or a delivery appointment. Please provide an accurate phone or email contact at checkout so the carrier or our support team can contact you where required. Inspect the outer packaging on arrival and report visible damage as soon as reasonably possible.
Shipping charges
We do not add undisclosed shipping charges after checkout. The shipping amount charged by us for your order is displayed before you submit payment. Shipping cost can vary by destination, size and carrier, particularly for oversized freight items.
Tracking and delivery updates
When tracking is available, it will be sent to the contact details used for the order. For freight shipments, delivery updates or appointment information may be provided separately by the freight carrier.
Address accuracy
Please check your delivery name, address and contact information before placing the order. If you notice an error, email contact@funfurniturecollection.co.uk as soon as possible. Address changes may not be possible after dispatch.
Delivery problems
If a shipment is delayed, arrives damaged, or appears to be lost, contact us with your order number so we can investigate with the carrier. For return arrangements, see our Returns & Refunds Policy.